Setup ink cartridge alternative when resetting Officejet Pro 8625 to factory defaults

[sedsmith]

I'm trying to do a partial reset of my printer after encountering the Printer Failure error.  After checking and cleaning the print head contacts, I was able to get the printer to the support menu, then select the partial reset option.  When I power the printer, I'm queried for the date and time and duplexer, but it then asks for the Setup ink cartridges, which I don't have anymore.  If I try to skip through this, I just get the Printer Failure error again.  I am using some generic ink cartridges right now.  They are recognized by the printer, but clearly aren't the original setup cartridges.  What options do I have to finish the factory reset when I can't get past this error message?

[Betty0610]

@sedsmith

Welcome to the HP Support Community.

To bypass that message you have to get into the same Support Menu and select OOBE Reset.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank

[sedsmith]

Thanks for the suggestion.  Problem is that I can't get back to the support menu.  Having already selected the partial reset option, I'm prompted for the date, time, duplexer, then ink cartridges.  I can't get past that prompt unless I remove one cartridge and then insert it again, at which point I see the printer failure message.

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[sedsmith]

Thank you for getting back to me.  Since the printer is out of warranty, I'm trying to avoid spending any additional funds on it, which is what would be necessary were I to contact HP Support.  Thanks anyway.

[Betty0610]

You may then take the Printer to any HP Authorized Service Center.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!