• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-23-2021 01:44 AM

HP Recommended
Product: HP Photosmart Plus B210a
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone! I have a big problem and I guess someone can help me.  
Many days ago, I was changing, without success, the cartridges from my hp B210a. So I went on internet and someone on hp’s website, was advising to reset the printer to factory data... I did it... But I didn’t remember anything about the setup ink cartridges!!! I called for assistance and they told me that my printer was too old. So setup cartridges aren’t available and I can’t use my printer. 
what can I do? Please help me!

 

2 REPLIES 2

‎01-28-2021 06:25 AM

HP Recommended

Welcome to HP Support Community


I would like to help

 

We could try changing some settings in the Support Menu but there is no guarantee since this is an older model

 

Please check your Inbox for instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎02-06-2021 12:59 AM

HP Recommended

Thank you very much, but I received nothing in my inbox... Can you send me again the instructions? 

Sorry for the slow response!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->