Setup issues

[Amber180]

Im getting an error code -3, whatever that means when I am trying to set up my new printer.

[Pallipurath]

Hi @Amber180,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you're encountering an error code -3 while setting up your new HP printer, this typically indicates a connectivity or setup issue. I would request you to please follow the below steps to get it resolved:

Reset the Printer:

• Turn off your printer, disconnect the power cable, wait for about 60 seconds, and then plug it back in and turn it on.

Check Network Connection:

• Ensure your printer is connected to the same Wi-Fi network as your computer or mobile device.
• Check the Wi-Fi signal strength and consider moving the printer closer to your router if the signal is weak.

Verify the Printer's Status:

• Make sure there are no error messages or blinking lights on your printer’s control panel that might indicate other issues.

Reinstall Printer Software:

• Uninstall any existing printer software from your computer.
• Download and install the latest printer drivers and software from the HP Support website.

Use HP Smart App:

• Use the HP Smart app for setup, which simplifies printer setup and troubleshooting:
  • Download and install the HP Smart app from the HP website or your device’s app store.
  • Follow the prompts to add your printer and complete the setup.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.