Shadowprinting after changing the color cartridge on HP Officejet J4580 All-in-One

[たぬき]

Please help!

I have had the HP Officejet for years and recently changed the color cartridge. After doing so, and using the color printing option, I now have shadows behind my black ink. I have tried cleaning the printer heads, aligning the page, running a diagnostic, updating the software, and resetting the printer, (on a previous forum post) with no avail. I've tried changing the printer paper type, from different apps and tried plain black printing. 

I'm wondering if there's something I haven't done? Or is it time to get a new printer? Should I spend the money to get this one fixed?

Thanks Much,

Tanuki

[Betty0610 · Accepted solution]

@たぬき

Welcome to the HP Support Community.

If the previous color cartridge was working fine, it could be a defective new color cartridge.

Do check if you can get the new color cartridge replaced from the place of purchase or contact HP Support for a replacement:

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[たぬき]

Awesome! Thank you so much! 🙂

[Betty0610]

You're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!