Should my physical printer be set to the default printer in settings or should the HP smart app be?

[NooshinGirl]

My replacement printer which was set up via HP phone techies is now going offline for no reason. The printer itself shows online but the app will say offline. Furthermore, I have been an HP+ customer for a long time now, and I cannot get a direct answer to why the i button's orange light remains steadily on. 

I have to continually unplug and replug the printer. 

So, could this problem be due to the fact that in my computer settings, the printer itself is set as default and not the HP smart app? 

Thanks to anyone tha

[Raj2111]

Hi @NooshinGirl 

Welcome to the HP support community.

I understand that you are getting a printer offline message, I am glad to assist you.

Here is the link with the troubleshooting steps:- Click here.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,