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‎01-30-2022 03:26 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M277dw
Operating System: Microsoft Windows 11

Hi all,
I am unable to sign in to my account from my HP Smart desktop application and this is blocking me from using any option such as Scan or alike,
I have reinstalled the app many times and still with no avail.
Any suggestions?

Category:
1 person had the same question
1 REPLY 1

‎01-30-2022 03:54 AM - edited ‎01-30-2022 04:22 AM

HP Recommended

@BassamB 

Hello,

To solve this problem, try the following solution:

  1. On the keyboard, press the Windows and X keys simultaneously.
  2. Click on Windows Terminal (Administrator) and then click Yes.
  3. Type get-appxpackage -allusers *HPPrinterControl* | remove-appxpackage, then press Enter key. The uninstallation of HP Smart is performed.
  4. Restart the computer.
  5. Open the Microsoft Store application, then in the search bar type HP Smart and click on it.
  6. Click on Install, then wait for the installation to complete.
  7. Once the installation is complete, open the HP Smart application.
  8. Follow the instructions on the HP Smart application launch screen, then get to the page where it offers you Set up a new printer or Sign in, click on Sign in.
  9. Once you are logging into your account, try to scan.

If this still does not work, I recommend that you install the full version of your printer software and driver available from the HP link below.

https://ftp.hp.com/pub/softlib/software13/LES/M277/HP_Color_LJ_Pro_MFP_M277-full-solution-15345.exe

To scan use the HP Scan application:

  1. Open the HP Printer Assistant application: Double click on the shortcut of your printer on the Windows desktop (HP Color LaserJet Pro MFP M277 series). This will open the HP Printer Assistant window. 
  2. Click on Print, scan & fax, then on Scan.
  3. Click on Scan a document or a photo. The HP Scan application window opens.

If you want to make a shortcut on the Windows desktop of the HP Scan application, do the following:

  1. Please go to the following path:
    • C:\Program Files (x86)\HP\HP Color LaserJet Pro MFP M277 series\bin
  2. Right click on HPScan.exe, then click on Show more options, and then on Create shortcut.

Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



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