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‎01-06-2022 12:05 PM

HP Recommended
Product: HP OficeJet Pro 8715
Operating System: Microsoft Windows 11

I recently installed Windows 11 (mistake?) It claims to be compatible with both my AllinOne Pavillion PC and my HP OfficeJet Pro 8710 printer.  

 

I now can only print one sided and in black and white. The options to print duplex and in colour have vanished from the relevant screens. I have tried uninstalling and reinstalling the printer; I've updated the drivers; I'm now out of ideas...

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1 person had the same question
2 REPLIES 2

‎01-06-2022 12:35 PM

HP Recommended

Hi Paula,

I work with a printer IT Support company - we've been able to resolve this issue often by having users install a new driver. Are you using the Universal Print Driver? I would recommend downloading the new one, and verify that the site is defaulting to Windows 11 (I don't know if there is one specifically for Windows 11, or not at the time of this post).

The most direct way of doing this is to fully remove the printer from your listed printers (Right click- Remove Device from Devices and printers found on control panel), and re-install it using the new driver during installation.

Hope this helps!

I am not an HP employee. I deal with HP product re-salers as an IT support rep, and I aim to assist users experiencing software/connectivity related printing issues.
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‎01-06-2022 02:14 PM

HP Recommended

According to the documentation for the Universal Print driver your printer is not supported. https://support.hp.com/za-en/document/ish_4952109-2831856-16

 

As suggested, remove the printer and then reinstall by simply connecting the printer and allowing windows to detect the driver. If your printer is not shown as an option, use the option to check windows update for drivers. This should find a suitable driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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