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Locked

‎10-26-2024 06:47 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi there. 

 

I acquired a second hand HP Office Jet Pro 9014 in superb condition.

 

I bought new cartridges. 

The printer goes into "Use SETUP cartridges that came with your printer". 

 

Does anyone know how to overcome this? 

 

Help is much appreciated. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2024 07:39 AM

HP Recommended

One of these videos may help

This bypass video 1 and another bypass video

 

let me know which one, if any.

 

if neither work then contact an HP agent for help

Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary

 

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-26-2024 07:39 AM

HP Recommended

One of these videos may help

This bypass video 1 and another bypass video

 

let me know which one, if any.

 

if neither work then contact an HP agent for help

Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary

 

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
2 people found this reply helpful
Was this reply helpful? Yes No

‎10-26-2024 08:09 AM

HP Recommended

You're a legend. I would never figure out that the black bezel around the screen had touch buttons. In my case the back button was in a different place, but I tapped around and found it. 

 

All sorted now. 

 

Thanks again. 

Was this reply helpful? Yes No
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