Slow printing/not printing

[dm1983abz]

So, I've not had this printer long, and initially everything worked well.

However, recently, when trying to print, things keep getting stuck in the print queue and not printing, even though the printer is connected to the same wireless network and says in the HP Smart app that it is "ready"

This is happening for word documents where I am using the "file, print" option.
And for PDF documents that I have also tried that way and through the print document function in the HP smart app.

[zoey7886]

@dm1983abz, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Slow Printing and Print Queue Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing issues with print jobs getting stuck in the queue, even though the printer indicates it is "ready" on the HP Smart app. Here are several steps you can take to troubleshoot and hopefully resolve the issue:

Check Printer Connection: Ensure that the printer is properly connected to the wireless network. You can try reconnecting it to your network or performing a network reset from the printer’s settings if needed.

Compatibility: The tool is compatible with Windows XP to Windows 10 and supports a range of printer connection types including USB, wireless, and wired network connections.

Functionality: It can automatically repair printing and scanning functions if possible, and guide you through manual steps if necessary.

Clear Print Queue: Manually clear the print queue from your computer. Go to the devices and printers section of your computer's control panel, select your printer, and clear out all pending documents.

Update Printer Drivers: Sometimes outdated printer drivers can cause issues. Visit the HP support website, enter your printer model, and download and install the latest drivers.

Restart Devices: Restart both your printer and computer. Sometimes a simple reboot can resolve connectivity or queue issues.

Check Firewall and Security Settings: Ensure that your computer's firewall or any security software settings are not blocking the printer. You may need to add an exception for the printer in your firewall settings.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[dm1983abz]

So, when I tried disconnecting my firewall, the issue still remained.

It prints fine, on the same wifi network, from my mobile phone.

When I print from my laptop, an HP smart print thing loads up but doesn't show anything.

When I close that, the print starts, but only prints the first page.

Scanning to my laptop works perfectly.

So, still not sure how to resolve this.

Would trying via a USB cable help resolve this?

[zoey7886]

@dm1983abz, I hear you—it’s frustrating when the printer plays nice with your phone but not your laptop. Since scanning works fine, the printer itself seems healthy, so the hiccup is likely on the laptop/software side.

Here are a few things you can try:

Test with USB: Yes, connecting via USB is a good step. It helps confirm if the issue is only with the wireless/driver setup.

Reset the HP Smart App & Drivers: Uninstall the HP Smart app and printer drivers from your laptop, then reinstall fresh drivers from the HP Support site. This clears out any corrupted print components.

Set the Printer as Default: Go to Control Panel > Devices and Printers → right-click your printer → Set as Default.

Check Print Spooler: On your laptop, open Services and restart the Print Spooler service. That often clears stuck jobs.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[dm1983abz]

So, I've now tried with the printer connected via USB.

I still get this pop up first. Nothing ever happens when it comes up. Then, I close it hitting the x at the top right and the print jobs starts.

While on wifi from my laptop, only the first page ever prints.

While on USB, the whole document has just printed.

Whilst on my phone, via wifi, there are no issues at all.

[zoey7886]

@dm1983abz, thanks for sticking with this — I know it must feel like you’re wrestling with a ghost in your laptop while the printer happily listens to your phone.

Since USB works fine (whole document prints smoothly), the printer hardware is clearly in good shape. The trouble seems to be in the way your laptop and printer “talk” over Wi-Fi. Let’s try a few steps to smooth that out:

Clean out the old drivers:

Uninstall both the HP Smart app and any existing printer drivers.

Restart your laptop, then grab the latest full software/driver package from the HP Support site.

Set the printer as your default:

Control Panel → Devices & Printers → right-click your printer → Set as Default Printer.

Check the print spooler:

Press Windows + R → type services.msc → find Print Spooler → right-click → Restart.
This often clears the “stuck in queue” feeling.

Test wireless again:

After reinstall, try printing a multi-page document over Wi-Fi.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[dm1983abz]

So, things are now worsening.

It constantly shows on the HP Smart app that the printer is not online. I've even had an email from HP Instant Ink saying it lost connection with my printer.

That's despite the wireless light on the printer itself showing as being connected.

Rebooting the printer and the router make no difference at all.

Is this printer actually compatible with Windows 11? 
Is the printer simply junk and a poor product?

[Garp_senchau]

Hi @dm1983abz,

Thank you so much for posting your query! My colleague @zoey7886 is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Thank you for reaching out, and I’m sorry to hear about the issues you’ve been experiencing with your HP printer. I understand how frustrating it can be when things aren’t working as expected, and I’m here to help you get things back up and running.

Please follow the steps below to troubleshoot the issue:

First, unplug the printer completely, turn off your laptop and router, wait one minute, then power everything back on. 

Next, let’s remove any old settings that could be causing problems. On your laptop, go to Control Panel > Devices and Printers, right-click your printer, and select Remove device. Then, go to Device Manager, under Print queues, and uninstall any drivers related to your printer. Now, reinstall it using HP App, this is the easiest way to ensure your printer is properly set up.

If the printer still doesn’t show up or keeps going offline, check your Wi-Fi network and make sure it’s connected to the same network as your laptop and phone. If possible, assign the printer a static IP address in your router settings so it doesn’t keep "disappearing."

If all else fails, try a factory reset on the printer and start fresh. 

Restore factory defaults on your HP printer | HP® Support

Also, refer to these helpful guides (these are for your reference):

Restore Wi-Fi setup mode on your HP printer | HP® Support

HP printer is offline or unavailable | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,