Smart Tank 7000 series printer prints garbage until paper tray runs out

[Dustyoldbones]

My Smart tank 7000 series printer P/N: 28B50A  will print fine connected to my home WiFi system using my HP Galaxy Tablet, but when I try printing from my HP Laptop same WIFI setup at home it will start printing gibberish and will keep printing until the paper tray is exhausted.  I have used the HP Print Doctor and have deleted and reinstalled the software to no avail.

[Raj_05]

Hi @Dustyoldbones,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a communication issue between your HP laptop and the HP Smart Tank 7000 series printer when it comes to printing. This could be due to a variety of reasons, ranging from driver issues to network settings. Here are some steps to troubleshoot and hopefully resolve the problem.

Basic Troubleshooting Steps:

Check Printer Settings:

• Ensure that the paper size, orientation, and type settings on your laptop match the settings on the printer.
• Check the print preview on your laptop before printing to see if it shows gibberish. This can give clues about what's going wrong.

Printer Drivers:

• Make sure you have the latest printer drivers installed on your laptop. Outdated or corrupted drivers can cause printing issues.
• You can download the latest drivers from the HP website specifically for your printer model.

Network Connection:

• Verify that both your laptop and printer are connected to the same Wi-Fi network.
• Try restarting both your printer and laptop, as well as your Wi-Fi router.

Advanced Steps:

Reset Printer:

• Reset the printer to its factory settings. This can sometimes clear up persistent issues.
• Refer to your printer's manual for instructions on how to perform a factory reset.

Network Configuration:

• Check if there are any IP address conflicts on your network.
• Assign a static IP address to your printer to ensure it always has the same address on your network.

Firewall/Antivirus:

• Sometimes, security software can interfere with printing. Temporarily disable your firewall or antivirus software and see if the issue persists.

Print Spooler:

• Clear the print spooler on your laptop. Sometimes, print jobs get stuck and cause subsequent jobs to print incorrectly.
• Search for "Services" in your Windows search bar, find "Print Spooler," right-click, and choose "Stop." Then, delete the contents of the C:\Windows\System32\spool\PRINTERS folder.

Reinstall Printer:

• Completely uninstall the printer software from your laptop.
• Disconnect the printer from your laptop.
• Reboot your laptop.
• Reinstall the printer software and reconnect the printer when prompted.

Test with Different Software:

• Try printing from a different program on your laptop. Sometimes, issues can be software-specific.

Notes:

• Always ensure you have a backup of important documents before attempting major changes to your system.

Hopefully, these steps help resolve the issue and get your printer working correctly with your HP laptop!

I hope this helps.

Take care and have a good day.

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Alden4

HP Support