Smart Tank 7600 screen stuck

[acrossthepondy]

The screen is perma-stuck on:

The HP software is setting up your printer 

I've tried everything I can find on this forum, Google and Claude.

Please help! 

19662.jpg

 

[ferRX]

Hi @acrossthepondy 

If this the first time setup of printer, then you may need to reset (Power Off and Power ON) and then follow steps from the next video to start process again:

>> https://www.youtube.com/watch?v=msaeFdlLDdk

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

.

[acrossthepondy]

Thanks for your suggestion and support. 

We've had the printer for about a year, and this is a new issue that has developed in the last month or so. The reset you suggest didn't work, the screen is still stuck on the same message.

[ferRX]

Hi @acrossthepondy,

Ok, then try the steps in the next video to restore printer:

>> Smart Tank printer 7600 reset printer

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

.

[acrossthepondy]

Thanks for following up!

So, this was successful in the sense that it allowed me to reset the printer. However, once i started trying to set it up again, same issue.

🤕