Smart Tank Plus 550+ Wi-Fi Setup Issue

[GadgetGuy22]

Hi there,

I have been trying to setup my HP printer with no luck.  

I am using the HP Smart app to setup a new printer, when I input my WiFi details it finds the network ok, when it attempts to “Obtain an IP Address”, it fails every time.  I am an advance IT user and have tried various things like checking firewalls etc and I have been unable to fix.  I have tried on an iPhone, iPad, Windows10  laptop and even a windows 11 laptop.  The printer will simply not connect to my wi-fi. 

I can use Wi-Fi Direct but that’s no use and not the reason I bought the printer.

I have a UniFi network setup at home.  Wondering has anyone else had issues connecting to Wi-Fi?  I am planning on returning the printer to the store.  Should I exchange and try another in the event this one is faulty or should I just get my money back and buy elsewhere?

The setup process looks to be super easy so not sure why I am having issues.

[Rainbow23]

Hi @GadgetGuy22,

Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query. I will be glad to help you.

I see that you are facing issues with connecting your HP Smart Tank Printer to your wi-fi network.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect it to the network.

Step 1: Restore the printer to its network defaults.
Press and hold the Wireless button and the Cancel button (X) from the printer control panel together for five seconds

Step 2: Reconnect the Printer to the network:
1. Press and hold the wireless button on the printer for more than least three seconds to start the WPS Push Button method. 
2. Press the WPS button on your router.
NOTE: The product begins a timer for approximately two minutes while a wireless connection is established. If the printer connects successfully, the light next to the Wireless button glows steady blue.

You may also refer to this document link: https://support.hp.com/nz-en/document/ish_1736500-1626554-16 

Let me know if this helps and have a good day.

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