Smart Tasks in Smart App problem..email recipients not receiving

[Betty0610]

I would suggest trying and setting up a different email source (domain) like Gmail and see if it makes a difference. 

Let us know 🙂

[Spectrum7glr]

Hi, did you manage to find a solution for this issue? I've just bought a 9010 and I'm currently experiencing the same issue as you:  upload to onedrive (via smart tasks) works while sending the scans to recipients (via smart tasks) doesn't (no error in smart tasks logs) . And just like in your case scan to email woks flawlessly 

[Kumar0307]

@Spectrum7glr, Welcome to the HP Support Community!

Which device are you using to use Smart tasks?

Update the HP smart app.

If you are using a Win PC, follow these steps:

1. On the taskbar, select the Microsoft Store icon.
2. If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store, then choose More > Pin to taskbar.
3. Select More > Downloads and updates, and choose the Get updates button.

Now try scanning. Refer to this document for more info.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Spectrum7glr]

Hello Kumar0307 , thank you and sorry for late reply.

I had to recreate the smart task from scratch (with the previously created one i had no luck despite being identical)  and now it seems to work both from the pc/app and from the touch panel. Thanks for your support

[KrazyToad]

@Spectrum7glr

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊