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Locked

‎09-01-2024 01:45 PM

HP Recommended
Product: HP Smart Tank 5106 All-in-One Printer

Installed new printer and says print head problem 

followed all instructions and installed correctly but can’t clear the error 

Category:
1 REPLY 1

‎09-03-2024 07:27 AM

HP Recommended

Hi @Lcp1234 ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're experiencing a printhead error with your new HP Smart Tank 5106 All-in-One Printer. Here are some steps you can take to try to resolve the issue:
 

1. Check Printhead Installation

  • Ensure that the printheads are installed correctly. Sometimes, even a slight misalignment can cause the printer to display an error.
  • Remove the printheads and reinsert them carefully. Make sure they click into place securely.

2. Clean the Printheads and Contacts

  • Turn off the printer and unplug it from the power source.
  • Open the printer cover to access the printheads.
  • Remove the printheads and inspect the electrical contacts on both the printheads and the printer.
  • Use a lint-free cloth lightly moistened with distilled water to gently clean the contacts.
  • Allow the contacts to dry completely before reinserting the printheads.

3. Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds before plugging it back in.
  • Turn on the printer and check if the error persists.

4. Update Printer Firmware  Update the firmware on an HP printer

  • Make sure your printer's firmware is up to date. Sometimes, firmware updates can resolve compatibility and error issues.
  • You can check for firmware updates through the HP Smart app or the HP website.

5. Run the Printer's Diagnostic Tool

  • Use the HP Smart app or the printer's control panel to run a diagnostic test.
  • Follow any instructions provided by the diagnostic tool to resolve the error.

Refer to this document: HP Smart Tank 5106 All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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