Smart tank 7005 suddenly not installed after windows update yesterday (was working earlier)

[ScottyScotty]

Smart tank 7005 suddenly not printing (smartapp says offline/not installed) after latest windows update 15/10/2025 but was working before update

[Kuroi_Kenshi]

Hi @ScottyScotty,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Smart Tank 7005 suddenly shows as offline or not installed after the Windows update on 15/10/2025. Let’s go through a few steps to check what could be causing this.

a. Check Printer Status

Ensure the printer is powered on and connected to the network (Wi-Fi or USB).

Look for any error lights on the printer control panel.

b. Restart Devices

Turn off the printer, your PC, and the Wi-Fi router (if using wireless).

Wait 30 seconds, then power on the printer first, followed by your PC.

c. Reconnect Printer in HP Smart App

Open HP Smart App → select Add Printer → follow prompts to reconnect your Smart Tank 7005 to the app.

Ensure both PC and printer are on the same network if using Wi-Fi.

d. Set Printer as Default

Go to Settings > Bluetooth & Devices > Printers & Scanners.

Select your Smart Tank 7005 and click Set as default printer.

e. Update or Reinstall Drivers

Windows updates can sometimes overwrite or corrupt drivers.

Go to HP Support → search Smart Tank 7005 → download the full-feature driver/software.

Install it as administrator and follow on-screen instructions.

f. Run Windows Printer Troubleshooter

Go to Settings > System > Troubleshoot > Other troubleshooters → select Printer > Run.

Follow prompts to detect and fix issues caused by the update.

g. Check Print Spooler Service

Press Windows + R, type services.msc, and press Enter.

Locate Print Spooler, ensure it is Running.

If not, right-click → Start, or Restart if already running.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,