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‎05-31-2026 06:46 AM

HP Recommended

SmartTank 7602 panel says HP Software is setting up your printer and stops

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1 REPLY 1

‎06-01-2026 06:36 AM

HP Recommended

Hi @mikl3089 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the situation—your Smart Tank 7602 panel is stopping at “HP Software is setting up your printer.” Thank you for sharing that detail. 

 

To guide you effectively, it would help to know if you have already tried any troubleshooting steps such as restarting the printer or reinstalling the HP App.

 

Could you also confirm:

  • Is the printer currently enrolled in the HP Instant Ink program?
  • Are you setting up the printer on Windows, macOS, or a mobile device?
  • Have you noticed any error codes or unusual lights on the printer panel during this setup process?

Sharing these details will allow us to understand the environment better and provide steps to restore normal functionality.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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