Software Deskjet 2130 not open / pop up

[setia]

The icon is still there on the desktop but when I click on the app it does not open. I've tried uninstall reinstall driver dozen times but still the same. I've see in task manager, when i open app, its appear on 'process' for a second than disappear. Printer shown up on printing device so i still can use it normally so scanner using windows scanner. But without app, i cant maintain my printer, information of cartridge level, and window scanner cant scan file to pdf (work twice).

[Betty0610]

@setia

Welcome to the HP Support Community.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[setia · Accepted solution]

@Betty0610

I've tried before, HP Smart App can't use scanner on DJ2130 and limited setting to printer, might be because my printer on low class.

I've tried all off your advice, not working. I even deleted all hidden file & registry contain "hewlett".

Anyway its solved, after disable antivirus's its running normally. I found one of my antivirus Sm***v i updated earlier have new feature that disable windows script. That's why i see "HP printer assistant" (in task manager) briefly appeared after open the printer application.

Thanks, your reply really "woke me" up to solve my problem, i actually gave up before.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!