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Locked

‎12-05-2024 03:07 AM

HP Recommended
Product: HP ENVY 4528 All-in-One Printer
Operating System: Microsoft Windows 11

After following all advice, including restarts and also deleting one of the folders under Program(x86) I get the message that the software could not be installed. The software in question is "Full_Webpack-40.15.1230-EN4520_Full_Webpack.exe". When the problem searcher/solver has gone through the options it tells "Unfortunately cannot find a solution to the problem right now." 

 

This happens after the printer all of a sudden refused to print in color, and also didn't print both pages automatically (had to reinsert the paper manually). This might be due to a Windows 11 update, I don't know.

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