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Shlomi,

You link does not allow me to send you a private message. 

I am also seeking to install drivers for my c309a printer/scanner on my Mac running macOS 11.1. The regular HP drivers will not install because they are 32 bit. The HP Easy Start program failed as well. I can send a log file if you give me a link. Thanks for trying to help. 

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Hi @skipcooney,

Please try following the Resolution section below and let ne know how it goes:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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Problem resolved! Installed the driver for my HP C309a on my Mac running macOS 11.1 and the printer and scanner are working again.

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Shlomi, this worked a treat - thanks!

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