• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP LaserJet Pro M1536dnf Multifunction Printer

Boa noite!

Não consigo usar o software do scan da impressora HP M1536nf, faço o donwload no site: https://support.hp.com/br-pt/drivers/hp-laserjet-pro-m1536-multifunction-printer-series/model/397427...

faço a instalação completa: versão 15.0.22049.102 / 123.7 MB / 21 de mar de 2022.
porém só congido imprimir, software de scan não tem, vi que na pasta de instalação tem um setup de scan APP, que fica no: hp_M1530_MFP_full_Solution_22049\Setup\Product\Scan_App.

e fala que está corrompido, segue a imagem: 

Controltechimp_0-1737414238085.png


Conseguem me ajudar?

2 REPLIES 2
HP Recommended

Hi,


Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

I work on behalf of HP.
HP Recommended

Hi @Controltechimp 

(1) Check scanner driver installation with HP Print Doctor:

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.