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‎06-01-2023 07:44 AM

HP Recommended
Product: HP Officejet 6600 e-All-in-One Printer - H711a/H711g
Operating System: macOS 10.13 High Sierra

Deleted HP Officejet 6600/6700 printer by mistake.  I have original software disk but it does not allow to download.  Went on HP website.  Followed instructions for HP Smart, downloaded file but cannot install.  Where can I find software for this product?   It still works.  I just need to reinstall printer.

Category:
1 REPLY 1

‎06-03-2023 02:42 PM

HP Recommended

Hi @PatE214,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Officejet 6600 6700. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle  

    click here and follow the troubleshooting steps
    Click here and Find drivers, apps, and updates for HP printers

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

 

If the issue persists, then please follow the steps mentioned in this document:

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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