Software installation for Envy printer interrups error 21474467259

[Samtanus]

Envy 5642 FPU B9S56-64001 copies and scans, but refuses to print from my laptop. Have tried different solutions on web, scan-print doctor and paid a fee to assure rapid assistance for my problems. Alas, no one bothers to call back and I am stuck with a problem which may prove very elementary. The printer is essential for my work. Do I have to buy a new printer?

[personal information removed]

[Kumar0307]

Hi @Samtanus

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

Clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

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Have a great day!