Software installation problems

[RDD5630]

Tried HP smart and setup disc tried different OS window 8 and 7 get same thing on HP support. Still not getting my Photosmart to install or work.  Got new hardware for the first time but no instructions how to install. Computer recognized printer but says not installed. I need help to get this to work for my spouse. 

[Raj_05]

Hi @RDD5630,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're having trouble installing your HP Photosmart A616 Compact Photo Printer. Let's try to troubleshoot and resolve the issue. Follow these steps.

Uninstall Previous Attempts:

• Disconnect the printer from your computer.
• Uninstall any existing HP software related to the Photosmart A616.
• Restart your computer.

Download Latest Drivers:

• Visit the official HP website and download the latest driver software for your Photosmart A616 printer. Make sure to select the correct operating system version (Windows 7 or 8).
• Here's the link to the HP Photosmart A616 driver download page: HP Photosmart A616 Driver

Install the Driver:

• Run the downloaded driver file and follow the on-screen instructions to install the printer driver.

Connect the Printer:

• Connect the Photosmart A616 to your computer using a USB cable.

Check Printer Status:

• Make sure the printer is turned on.
• Check the printer display for any error messages.

Verify Connection:

• Go to "Devices and Printers" on your computer (you can find this in the Control Panel).
• Look for the Photosmart A616 printer. If it's listed, right-click on it and select "Set as default printer."

Check Print Queue:

• Open the print queue to see if there are any pending print jobs. If yes, clear the queue.

Test Print:

• Try printing a test page to check if the printer is working correctly.
• Right-click on the printer in "Devices and Printers," select "Printer Properties," and find the option for a test page.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, a diagnostic tool provided by HP to troubleshoot printing problems. It can help identify and fix common issues.
• You can download it from the official HP website.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support