• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-05-2020 08:23 AM - last edited on ‎02-05-2020 09:59 AM by Retired

HP Recommended
Product: [edited]
Operating System: macOS 10.15 Catalina

I updated to Catalina on my MacBook Pro and started to have an issue with the scanning from the Flatbed using HP  Easy Scan.

The printer I have is an HP Officejet Pro 8720. HP have after a couple of months they just fixed the problem.

 

It took way too long. 

 

Luckily for HP I really like this printer. Its one of the best I have had and now it and the software is working properly I am much happier.

I think you could have handled it better.

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2020 01:00 PM

HP Recommended

Hi,

Sorry for your frustration, but not any issue can be easily resolved by the hardware manufacturer, and HP kept working on this issue together with Apple to get a resolution.

 

To remind you, the issue been resolved with the latest Catalina 10.5.3 update, not with any recent driver or software update by HP, there was an issue with the operating system itself which got fixed with the latest operating system update.

 

I am not speaking on behalf of HP nor representing HP, just sharing my opinion, keep in mind that not any issue is related to the software at all, and this is something to verify or considering prior to installing an operating system as soon as being released...



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-05-2020 01:00 PM

HP Recommended

Hi,

Sorry for your frustration, but not any issue can be easily resolved by the hardware manufacturer, and HP kept working on this issue together with Apple to get a resolution.

 

To remind you, the issue been resolved with the latest Catalina 10.5.3 update, not with any recent driver or software update by HP, there was an issue with the operating system itself which got fixed with the latest operating system update.

 

I am not speaking on behalf of HP nor representing HP, just sharing my opinion, keep in mind that not any issue is related to the software at all, and this is something to verify or considering prior to installing an operating system as soon as being released...



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-05-2020 02:02 PM

HP Recommended

It did take a long time, but its now been resolved. You made some important points below.

I'm happy.

 

Thanks

Mike

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.