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- Printers
- Printer Setup, Software & Drivers
- Software wont finish installation

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12-30-2019 09:36 AM
Hi there, ive installed this printer in windows 7 without problems , but now i cant finalize the installation process on windows 10.
I've tried through the hp doctor or manual and im getting stuck always on the last phase of the installation (configuring product).
Im also getting a message that bing cannot be installed on this windows and at the very end, im having a HP Installation Error - Windows 8 even if i am and have chosen windows 10 files.
Any ideas?
Thank you
12-30-2019 11:20 AM
Not sure.
Observations
The printer and the printer software are older in terms of service years - the printer software may still be useable with the latest versions of Windows 10.
HP Officejet 4500 All-in-One Printer G510g-m Full Feature Software and Driver
At this writing, the driver is more than four years old.
If your computer has been "Upgraded" to Windows 10 - as opposed to running Windows 10 as a fully installed Operating System: "upgraded" systems might actually be a weird combination of Windows 10 and whatever was running in the system previously. The "upgraded" condition is not normally noticeable. I would guess that in a few circumstances the vagaries of running "not quite new" and "not quite old" Operating System might come 'round to bite. This is a casual observation only - it is been a minute since I "upgraded" an OS to a newer version. I remember I did not care for the results.
So, what to do?
- Read the first part of the procedure included below, then continue at section
The Detailed Procedure – “All the bits and extra steps”
- Remove the existing software completely, even those bits of the printer software that end up in your user account
- Restart the computer and log in
- Download-save-install a fresh copy of the software
Clean Remove and Reload Printer Software
➡️ Prep Work and Important Information
The Print and Scan Doctor
Trouble? Before you try anything else, you may wish to download and run the HP Print and Scan Doctor - it does find and fix a number of issues, the software is easy to run, and it won't make anything worse.
The Doctor can help with several issues, including driver, connection, and "jobs stuck in the queue".
HP Print and Scan Doctor for Windows
HP Smart – The “Smart” New Printer Application for Windows 10
Looking for the HP Smart Application for Windows 10?
Getting “smarter” all the time, the HP Smart App provides all the print environment and setup you need to use your printer.
- Add your printer to your network.
- Download and Install HP Smart for Windows.
How-to
Open the Software and Drivers Support Website for your printer
Check the Box Get the App
OR
Links to HP Smart software for Windows and Mobile devices, includes an FAQ section
HP Printers - Using the HP Smart App (Windows 10)
Windows key > All Apps > scroll down to category H > click on HP Smart
HP_Smart_Start_Screen_Icon
Optional: Right-Click on the application to Pin to Start and / or Pin to Taskbar
Adobe Reader DC – Needed Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.
IMPORTANT – Things are changing
Not every printer offers the Full Feature Software as a direct download.
- If available, use the Easy Start method to install your software: During the installation, select the Full Feature Software (full driver) when the option to select the software is presented. The name of the “full driver” might vary by printer model. For example, the software might be called “Full Solution Software” or simply “Full Driver”.
- After the software is installed, Restart the computer and log in
The Basics – Reinstall Full Feature Software
Printer Software
- Uninstall the existing printer software from Programs and Features
- Restart the computer and log in
- Open Category Software and Drivers in your printer Support Website
- Download-and-Save the Full Feature Software or HP Easy Start Printer Setup for your Operating System version.
- Navigate to the folder in which you saved the software installation package (likely Downloads)
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- After the software is installed, Restart the computer and log in
+++++++++++++++++++++++++++++++++++++++++
OR
“Not Working” – Software does not work, won’t install, or things are generally “stuck in the mud”?
➡️ The Detailed Procedure – “All the bits and extra steps”
Things to Know
NOTE
This procedure does not address File System errors in Windows nor does it fix issues in your network that are blocking or failing to find and accept the device on the network.
- Read through the following text, then proceed with the steps that are relevant to your situation.
- For best results, do not ignore the suggested Restart
- Procedure includes optional “extra bits” clear and clean steps for the purpose of training and to help “troubled” software installations. Extra sections are marked with an asterisk pair “**” front and back.
- In general, most installations tend to work better if Windows Updates and your other computer Updates are already installed and current.
(Start)
** Printer Software – Blocked in Security Software **
Check your Security Software to make sure the printer software is not being blocked. Most Security software will allow you to make an exception for applications / software you want to use on your computer.
If you make changes to the security software setup, Restart your computer and log in.
Uninstall Existing Printer Software
Uninstall existing printer software from Programs and Features
Method One - Control Panel > icon view > Programs and Features >
Method Two - Settings > Apps > Apps and Features >
Search or Scroll down
Uninstall the printer software
After the software is removed, Restart the computer and log in
If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.
Microsoft: Fix problems that block programs from being installed or removed
** Uninstall - Printer Software – Lurking in the Device Manager **
Check / Verify: If the printer is still lurking in the Device Manager, remove it.
Control Panel > icon view > Device Manager
Expand category Printers
If any unwanted printer name or “Unknown Device” is listed,
Right-Click on the printer / device > Uninstall
Expand category Imaging Devices
If any unwanted printer name or “Unknown Device” is listed,
Right-Click on the printer / device > Uninstall
Restart the computer and log in
** Uninstall - Printer Drivers – Lurking in Devices and Printers **
Check / Verify: If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.
Control Panel > icon view > Devices and Printers
Left-Click on any unwanted Printer found in the Printers list
Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)
Click Print Server Properties > tab Drivers
Click on Driver(s) in list, select Remove > OK to exit menu
Back in Devices and Printers > Right-Click on the printer > Remove Device
Restart the computer and log in
** Uninstall - Printer Software – Lurking in the User Account **
Check / Verify: Printer related files and folders are stored in the User AppData hierarchy. If you have had trouble getting the printer to work, complete this step to delete printer files from the Temp folder and the Local\HP folder
Clear Temp Folder in AppData
Method One
Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp
OR
Method Two
Windows key + X + R (Run command) > type %temp%
Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)
Restart the computer and log in
Clear HP Printer mention in AppData\Local\HP
Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP
Remove / Delete any folder named for the printer you wish to remove
Installation – Full Feature Software
NOTES
- If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).
- Some (newer) printer models (only) provide the "Easy Start" install method. When applicable, the Easy Start installation will be found in the Software and Drivers website support page > Category Software
- Within Easy Start, you will be given the opportunity to install the software that is available for the printer.
- Look for / Select the "Full Driver" software
HP Documents
HP Printers - Finding Drivers, Apps, and Updates for HP Printers
HP Printers - Uninstalling the Printer Software (Windows)
HP Printers - Updating or Upgrading Printer Firmware
Install - Manual Installation of the Downloaded Printer Software
- Open Category Software and Drivers in your printer Support Website
- Download-and-Save the Full Feature Software or HP Easy Start Printer Setup for your Operating System version.
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
NOTES
- If you use the Easy Start method, select the Full Feature Software (full driver) when the option to select the software is presented. The name of the “full driver” might vary by printer model. For example, the software might be called “Full Solution Software”.
- After the software is installed, Restart the computer and log in
** Install - Optional - Video help **
NOTE: Videos may be found in one or more locations (depending on printer / software / version)
Open the printer Software and Drivers page >
Scroll down and select Related Videos > Click View All >
Find and view the relevant video
AND / OR
** Install - Printer Homepage – “Things that are your printer” **
Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more
Open the printer Website Support Homepage >
Scroll down and select Video Tutorials > Click View All >
Find and view the relevant video
AND / OR
Install - HP Collection of “how-to” videos
- Use Categories and the search window to narrow the search.
For example,
Category Printers and All-in-Ones > Install, Setup, Drivers
- Select your Video
Firmware
NOTE: Not applicable for the Officejet 4500 printer series and Windows 10
Consider installing the printer Firmware
READ (when provided) all information and instructions before installing the firmware
If / After the firmware is installed, Restart the computer and log in
Reminder: Firmware is normally updated after the printer software is installed / functional.
===================================================
Install - Optional / Extras
** Install - Optional - For Windows 10 Users – Compatibility Mode **
If you have been having trouble getting the printer software to fully install (Printer Assistant is functional and Scanning works), consider using Compatibility. Note that this method only fixes “one type” of difficulty; installing this way may – or may not – make the necessary difference.
Right-Click on the downloaded installation file > Properties > Compatibility
Check "Run this program in compatibility mode for"
Select Windows 8 (or the closest you can find)
Click Apply and OK to close the Properties menu
Right-Click on the installation file and select to Run as Administrator
** Install – Optional - Port Issues - Create a TCP/IP port **
The assigned port may fail to connect the printer or certain printer activities (Scan). Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues
How-to “Create TCP Port” Contributed by greenturtle:
Create TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
(Finish)
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Officejet 4500 All-in-One Printer - G510g
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We are a world community of HP enthusiasts dedicated to supporting HP technology.
12-30-2019 04:50 PM
Hi Dragon-Fur, thanks for the reply,
This is a fresh windows 10 install..
I was able to install the printer via USB cable (it was before on Ethernet).
It works fine on USB and is recognized.
things change when i plug the Ethernet cable.
if i go to the address 192.168.0.12, I can see it and it is on and ready to go.
It is also visible on Start/settings/ devices, i`m also able to print a testy page through there.
The only place where it remains disconnected is on the actual HP Solution Center.
Any idea?
Thanks
12-30-2019 05:14 PM
You are welcome.
Usually, barring any other oddities, the clean and complete removal of the software clears any (re)installation issues.
If you have not done so, you might want to Restart everything, including the router.
At least while you are testing things, you might leave "extra" stuff off the network.
For example, turn off the TV or game box if it is normally connected.
Rarest of weird things - Ethernet cables can fail. Routers can be old, weak, out-of-date... none of this really explains the software except that the software won't install over a faulty connection.
For the moment - out of ideas.
@ShlomiL Words of Wisdom? What have I missed?
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.