Software wont install, printer wont work, it's brand new.

[ShelbyRuff]

Hello,

I can't get my software to install and printer to work. I've restarted 5 times. I've installed and removed all software 3 times and it's the same result. It's brand new and won't work. Please help.

Thanks, 
Shelby

[BeemerBiker]

I am guessing as to the problem  Are you trying to connect to a router?   Is this a Wi-Fi problem?

Are you trying to use "instant ink" and cannot get the ink subscription activated?

Windows 11 comes with printer drivers that will work without having to install any software at all but you would be missing a lot of features. 

See if you can just get it connected.  Skip down the the video on how to print directly to the printer and see if that works.

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The below is all know about your OfficeJet: 9125.  Hope I am not oversharing!

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Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

Microsoft's Copilot may have more recent videos.
Watch this video to see how to reset your printer: 8125e 8135e 9125e 9135e. 9020e

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 9125
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 9020e
Wi-Fi Direct is explained on page 103 of the User Manual, this Wi-Fi setup avoids configuring the router.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 9130-9135 9120-9125
Full function software for scanning can be downloaded here: Universal Scan Aug 2024
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 9125e

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 9120 series

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Printer problems could be cleared by one or more of these HP YouTube videos 9100 series

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 9125 9130 9120 9020e

Let me know if a problem