09-30-2020 08:25 PM
At the time I installed my HP Photosmart e-ALL-IN-ONE D110 series printer I was on Windows 8. After upgrading to Windows 10, I am unable to get HP Solution Center to open properly. I uninstalled the printer software and downloaded and installed a file Full_Webpack-140.0.408-5-PS_AIO_07_D110_140_408-5 as suggested and Solution Center will not open when I click on the icon. Can someone tell me how to solve this issue?
10-03-2020 10:02 AM
Welcome to HP Community
I have gone through your Post and I understand your concerns
I suggest you uninstall the printer driver from root level first and download the full feature software
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL32503/mp-109779-3/Full_Webpack-140.0.408-5-PS_AIO_07_D1... and follow the onscreen instructions
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
10-10-2020 10:19 AM - edited 10-10-2020 10:23 AM
Thank you for the reply, my apologies for the slow response. I performed the steps you provided but was unable to resolve my problem. It loaded the Solution Center but the icon would not open the center, it keep giving the same error message.
10-12-2020 12:51 PM
Once clicking on the HP Solution Center icon, a window pops up that says "HP Solution Center cannot run because your device installation is not complete. Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation or you do not have the CD, access the HP help files by clicking the Start menu."
A USB cable did not come with the printer but I did have one available and did use that procedure with no solution, so I tried to re-run the installation from the CD, but because I have upgraded to Windows 10, the only option available on the CD menu is the "exit" button. I went to the help files but there were not any suggestions that addressed my issue.
10-13-2020 02:29 PM
Restart the print spooler and try uninstalling the drivers
Press “Windows key” + “r” to get the “Run” window.
Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
Go to services again - Start the print spooler.
Now uninstall and reinstall the printer driver.
Use this link to download and install the new driver. Configure the printer and try printing.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
10-14-2020 10:11 PM
Thank you. I am not having printing issues at this time. My main problem is not being able to launch Solution Center and access the menu to scan and save to my PC. Do you have any other suggestions that would address or solve this issue?
10-15-2020 06:26 AM
Uninstall the HP Solution Center and run an SFC Scan on your computer and then redownload the Software
If the issue persists try creating a New User Account and then redownload the HP Solution Center again on the new User Account
Keep me posted
I Am An HP Employee