Some fonts skipping random letters in printing documents

[Texasmemaw547]

My printer will not print all the characters in various fonts.  The characters are random and change when the font is changed.  i am thinking that I need to find an updated driver, however, I can't find one.  I have done all the other diagnostics and cleaning.

I'm trying to use Times New Roman, but without success.

[Max3Aj]

@Texasmemaw547, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing an issue where your printer skips random letters when printing documents in fonts like Times New Roman on Windows 11. Let's walk through a few steps to resolve this:

Reset the Printer

Sometimes a simple reset can clear out any temporary glitches:

• Turn off the printer.
• Unplug the power cord from both the printer and the wall outlet.
• Wait 60 seconds.
• Plug it back in and power it on.

Update or Reinstall the Printer Driver

Outdated or corrupted drivers can cause font rendering issues:

• Go to 123.hp.com and enter your printer model.
• Download and install the latest full-feature driver for your printer.
• If you already have the driver installed, uninstall it first:
  • Go to Settings > Apps > Installed Apps, find your printer software, and uninstall it.
  • Then reinstall the latest version from the HP website.

Try Printing from a Different Application

Sometimes the issue is specific to the software you're using:

• Try printing the same document from another program (e.g., WordPad or Notepad).
• If it prints correctly, the issue may lie with the original application.

Check for Windows Updates

Ensure your system is fully updated:

• Go to Settings > Windows Update and install any pending updates.

Use a Different Font or Print as Image (Optional Workaround)

If the issue persists with Times New Roman:

• Try switching to a different font like Arial or Calibri.
• Alternatively, in the print dialog, go to Printer Properties > Advanced, and check Print as Image (if available). 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support