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[Jac5491]

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Cannot log in to my HP

[A_Gayathri]

Hi @ Jac5491,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[palenran]

I am having this same problem.  I am using the HP Smart desktop app on Windows 11 trying to scan documents on my HP LaserJet M234sdw.  When I click the "Scan" button in the app, it makes me login to my HP account for some reason.  So, I tell it I want to sign in and it opens a new window in my default browser (chrome) where I can login to my HP account.  I enter my credentials and get the same error as the OP. 

I can open a different chrome window and go to the HP.com site and login with no problems.  As a matter of fact, I am logged in right now and entering this comment.  The issue seems to be with the HP Scan app and whatever means it is using to try to get me to login.  

This is very frustrating because I can't scan, even though my computer is working, my scanner is working and my network is working.   I have tried on a macbook and get similar results.  The HP Scan app sits there saying "Loading HP account", but it won't load.