Spam chat on HP page

[Lassie101]

On 1/27/25 I went in HP page because  I had issues installing a new printer, a driver issue.  A chat box popped and asked to assist me. Trusting the HP name I agreed.  My phone number was taken and I was given an incident number. Someone called me back, we went over solutions and my printer issue was fixed.  I was told I had bad files that could be removed for $199. I allowed remote access to my computer because I trusted  the HP page.  I was asked to write a check to I Can Print and place it on my scanner to be scanned.  I refused.  As I was on the phone with a high pressure man demanding money, I tried to use my cursor to disconnect but the man kept moving my cursor on his end. I eventually just turned off the computer.  I scanned my computer and there were no problem files.  I had Best Buy scan my computer and they found no bad files.   I changed all my passwords but was unable to maneuver the HP phone menu to get a live person or online to report this directly to them.  I think the scam was  after my banking info from my check which I didn’t give them.  They did fix my printer issue but I hope my computer is ok.  Very nervous.  Don’t know what to look for or what to do. 

[ferRX]

Hi @Lassie101 

The official pages for HP Support are in the next links:

• HP Tech Support Sales
• https://www.hp.com/us-en/shop/cv/customerservice#Sales
• HP Tech Support Ask RoseHP
• https://www.hp.com/us-en/shop/cv/customerservice#AskRose
• HP Support Services
• >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend
• HP Store USA - Contact
• https://www.hp.com/us-en/shop/cv/hp-store-contacts 
• Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus
• HP Support Virtual repair center
• https://support.hp.com/us-en/help/repair?jumpid=in_r11839_us/en/repair_msr
• 
• Spoiler

  

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Best regards,

ferRX.