Standalone printer drivers for remote printing

[wpwalsh88]

Need to download the Printer drivers to setup on a Citrix desktop for remote printing. I can't use  the HP smart app, I just need the printer drivers to install on the computer.

[Dragon-Fur]

@wpwalsh88 

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The Basics - Standard - Reinstall Full Feature Software

Printer Software

• Uninstall the existing printer software from Programs and Features
• Restart the computer and log in

Next

• If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

Easy Start Wrapper

•  Home Page - HP Easy Start >> Open Category Software and Drivers > Topic: Software-Utility > Download and save the current version of the Easy Start wrapper to install your print software

OR

No Easy Start for your model / situation?

Download-Save-Install the Full Feature Software (Printer Software)

• Open your printer Home Page > Support Website  
• Open Category Software and Drivers
• Download and Save the printer installation package for the “full driver”

NOTES:

• Full Feature Software might have been moved to subcategory Software-Utility
• The “full driver” installation package might be named  Print and Scan Driver and Accessories

• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• Reminder:  If using Easy Start, select the Full Driver
• After the software is installed, Restart the computer and log in

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References / Resources

Video Help to install your software

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

and

HP Smart / HP Connected > How to > Setting Up and Using HP ePrint

and...

• Print with HP ePrint
•  Update Your HP Smart Account Information
• Change Your HP ePrint Email Address

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Pro 6400 All-in-One Printer series 

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Question Resolved / Answered, Click "Accept as Solution"

[wpwalsh88 · Accepted solution]

Drgon_fur,

Thanks for your assistance, however the situation is that this is for remote printing in a Citrix environment. So, going to the computer and installing software is a little more complex. It cannot be installed directly. The printer driver needs to be installed on the virtual machine, so that it an connect with the remote device in which the printer is connected.  HP, in the support process, has removed the standalone driver. Instead, they give an install option, as if the printer is connected to the computer, or they give you firmware which does not apply to the application as it is being used, and they give you an Easy-Start executable, which again, is useless. The actual printer driver is required to be installed on the virtual machine. I was able to solve my issue by getting a copy of the Universal print driver and creating a print configuration on the virtual desktop that allowed me to see the printer on the remote computer. Thanks for your suggestions!

[Dragon-Fur]

@wpwalsh88 

You are welcome.

I did think perhaps it was going to be less straight-forward to install this into the Citrix environment.

Thanks for posting back what works in your setup.

Your solution will benefit someone in the same situation.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"