Started setup on a new officejet 4655 . Followed instructions on 123 page. Then error OXB8OBA57C

[Musichead]

Hi , I just bought an officejet 4655 all in one printer yesterday . I was following the set up guide and followed instructions on the 123 hp set up page and got as far as downloading software. I did not get to activate stage.

The printer now when turned on will after initial booting sound an alarm and display an error code OXB8OBA57C

Ive searched HP support pages for the answer but I cant find one. I have set my printer as default . Can somebody please help me to resolve this issue.

[Barachiel]

Hi @Musichead ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

follow these steps to reset the printer.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Let me know how that pans out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[Musichead]

Hi @Brachiel

Thanks for the reply. I have tried all the steps you have mentioned but I have not had any success.

This is a new printer bought last Friday and I have not been able to use it to print from my PC at all yet . When I turn the printer on after it boots up it starts flashing the error code . This only happens when I have my broadband on. When my broadband is off I have been able to scan and print. But in trying to set up a connection from the printer to the broadband is impossible as when broadband is on the printer is flashing warning error code and when broadband is off it is not discoverable.

I have been searching for a solution for over the weekend but to no avail.  I just dont know what to do anymore .

If you can help me further I would appreciate it.

Thanks

[Barachiel]

Hi @Musichead ,

Thank you for responding,

It's great to have you back 😉

If that's the case, I'd request you to contact HP's phone support team for further assistance.

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detect.Scroll down to "Still need help? Complete the form to select your contact options".

Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[Musichead]

Hi , I Have resolved the problem. There was a connection problem with my modem/broadband. I got a new device and connectivity issues are no longer an issue. The printer is now working fine

Thanks for your help.

[Barachiel · Accepted solution]

Hi @Musichead ,

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂