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‎01-27-2023 11:18 AM - edited ‎01-27-2023 11:22 AM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

I received a printer from my company, unfortunately, I am missing the startup cartridges to get the printer to work. I keep reading that a lot of other people have had this issue as well and that there is a way to bypass it..  by doing an OOBE restart but I am unable to find instructions on how to do so. Someone, please help me. I have spent hours talking to people to attempt to resolve this only to be told I would have to pay $20 to even speak with someone. 

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1 REPLY 1

‎01-27-2023 11:55 AM - edited ‎02-04-2023 10:03 AM

HP Recommended

 

 

Good evening, You must try to "reset" the printer by holding certain keys on the keyboard (6 and # to be checked in the user guide) while plugging in the power cable.

Great night.

      

 

 

 

 

    

Bernard42.
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