Starting a scan is always letter format , I need A4 standard on all.

[Geert3290]

Hi, I  have HP officejet Pro 9132e , when I use the app for setting quickbuttons for scanning the system standard uses letter for scanning to email with  all receivers that I put in.

I have gone through all setting and everywhere I have put in A4 but when putting in a contact for scanning its automatically letter. Where can I set this and not having to change it manually with each scan.

BR

[Raj_05]

Hi @Geert3290,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you want to set A4 as the default scan format on your HP OfficeJet Pro 9132e to avoid manually changing it every time. Here’s how you can adjust this setting.

From the Printer Control Panel:

Access the Printer Menu:

• On the printer control panel, go to the "Scan" menu.

Select "Scan to Email" or "Scan Settings":

• Depending on your printer's interface, you might need to go into "Scan to Email" or "Scan Settings".

Adjust Default Settings:

• Look for an option to set default scan settings. You should be able to choose "A4" as the default paper size.

Using the HP Smart App:

Open HP Smart App:

• Launch the HP Smart app on your computer or mobile device.

Select Your Printer:

• Choose the HP OfficeJet Pro 9132e from the list of available printers.

Go to "Scan" Settings:

• Navigate to the "Scan" tab.

Set Default Paper Size:

• Look for an option to set default scan settings or configure the scan profile. Change the paper size to "A4" and save your settings.

Using the Printer’s Embedded Web Server (EWS):

Access EWS:

• Open a web browser and enter the printer’s IP address to access the Embedded Web Server.

Navigate to Scan Settings:

• Go to the "Scan" or "Scan Settings" section.

Set Default Scan Size:

• Change the default paper size to "A4" and save the settings.

Check Firmware Updates:

Ensure that your printer’s firmware is up to date, as sometimes updates can fix issues or add new features that might help with setting defaults.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Geert3290]

I had done all that already.

On the printer you go from scan to account to short cuts and only with each short cuts you settings, it only changes that moment to A4 next tile its back to A4

Prnters web page you goto scan , options webscan(not in use), to network & to usb , both set to A4

On my iPhone App you got to scan and it opens with A4 but I need to it Start from the printer screen  on A4

in the app in shortcuts you cannot set any settings per email.

copy, fax, trays, print all is set to A4

I have the latest FW

How can my staff scan from the printer automatically starting from A4 ?

[Raj_05]

Hi @Geert3290,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support