Stopping multiple copies being printed when only 1 wanted

[Nick7241]

My printer now prints 3 copies of any document I send to it. The menu option is for a single copy. How do I stop this from happening? Only started recently so am assuming it is from a software up? Printing from iPad and iPhone. 

[A_Gayathri]

Hi @Nick7241,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 6000e might be defaulting to print multiple copies due to a setting issue or a glitch in the software. 

Here’s how you can troubleshoot and fix the problem:

 

1. Check Print Settings

From iPad/iPhone:

• Open the document/photo you want to print.
• Tap the share icon (a square with an arrow pointing up) or the Print option.
• Tap the "Options" button (it may look like a small gear icon) and ensure the number of copies is set to 1.
• Try printing again.

From the HP Smart App:

• Open the HP Smart app.
• Select your printer and choose "Print" from the app menu.
• Check the number of copies setting and ensure it is set to 1.
• Try printing a test page.

2. Check Printer Settings

• From the Printer Control Panel:
  • Navigate to the printer settings menu using the control panel on the printer.
  • Look for any settings related to "Copies" or "Print Settings."
  • Ensure that the default number of copies is set to 1.

3. Update or Reinstall Printer Drivers

On Your iPad/iPhone:

• Make sure the HP Smart app is updated to the latest version from the App Store.

On Your Computer:

• Visit the HP Support website.
• Search for your printer model and download the latest drivers and software.
• Install the updated drivers and software, then restart your computer and printer.

4. Reset Printer Settings

• From the Printer Menu:
  • Access the printer settings menu on the control panel.
  • Look for an option to reset or restore default settings.

5. Firmware Update Update the firmware on an HP printer 

• Check if there is a firmware update available for your printer:
  • Go to the HP Support website and check for firmware updates for your printer model.
  • Follow the instructions to update the firmware if available.

Refer to this document: HP ENVY 6000e All-In-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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