Stuck at ink install in setup

[JRB84]

HP app is stuck at install ink cartridges in setup. Already installed ink cartridges 

[praveenbv]

Hi@MatthewNei, Welcome to the HP Support Community!

As I understand, you're getting an error message while using set up cartridges in your printer. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Have you tried regular ink cartridges? 

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

Keep me posted. Happy to help!

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Have a great day!