Stuck in Setup Mode After Trying to Factory Reset

[KeepTruckin_35]

Good morning, 

I have a printer that I'm trying to connect to my Hp account...I got through setup but when I got to the end I got an error message that it couldn't be registered to my account. I tried to do a factory reset and that's where it went bad...somehow the reset was interrupted and now I'm stuck in setup mode. I'm sure this is a simple fix, but this is definitely not my area of expertise. Any help or advice is greatly appreciated.

I have a Mac Sonoma 14 system, if that matters.

Thank you! 🙂

[Nal_NR · Accepted solution]

Hi @KeepTruckin_35,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Is the printer asking for a setup ink cartridge?

If the printer is only stuck at the animation, let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware Click here

You might have to perform a semi-full reset on the printer if the issue persists.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.