cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Jmoquin
New member
1 0 0 0
Message 1 of 2
98
Flag Post

Stuck on acquiring email address

HP Recommended
HP OfficeJet Pro 6968
iOS

Hi, I’m currently trying to set up for Instant Ink, the set up process has been stuck on “acquiring email address” for about 5 minutes. It doesn’t allow me to go back or do anything other than power off. Im trying to follow the steps to get set up but it’s stuck.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
22,371 22,372 1,622 1,909
Message 2 of 2
Flag Post
HP Recommended

@Jmoquin, Welcome to the HP Support Community! I’m here to help.

 

I understand you are trying to enroll the printer in Instant Ink. For assistance, kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

Make sure the printer is connected to the internet. if you are using the HP Smart app, make sure you download it from the App Store.

 

For assistance with the first-time printer setup, click here.

 

To know how to print from your iOS device, refer to - HP printer setup (Apple AirPrint for iPhone, iPad)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation