Stuck on "Return to Setup Website"

[Joe74656]

I recently setup an HP OfficeJet Pro 8135e for an elderly couple. The status screen currently shows the following, and I can't get past it:

Return to Setup Website

Return to the printer setup website for instructions to install HP software.
Note: See Quick Start Guide for more information.

This printer replaces an older HP printer. They already have the HP app installed, but I can't get it to recognize the new printer.

When I go to the setup website, it redirects me to the Windows Store. This person does not have a Microsoft Account to log into.

The new printer was setup using a USB cable connection. It does print from the one laptop it's connected to, but I can't get their other laptop to see it on the wireless network.

Thank you.

[Dragon-Fur]

@Joe74656 

Welcome to the HP English Community --

Depending on the couple, the following might be overkill -- some of us are more skilled in tech regardless of our age.

Ignore any comments or information that is unnecessary to your situation.

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HP Smart

HP Smart -- the Application -- is (at this writing) only available from  Microsoft Store

I'm not sure whether you can access the store as a guest. 

Maybe?  It is worth asking Microsoft if doing so proves difficult or impossible.

The second part of this is that even assuming the HP Smart application can be installed, HP Smart is not ideally suited to a USB connection.  What?  Much of the value of the app is in its ability to work with the printer in a networked environment.  I've read HP Smart can work with only a USB connection -- I've never seen it.

The printer support website provides access to the Full Feature Software / full driver printer software.

Additionally, this printer supports the HP Scan Universal Software - a fancy version of the traditional HP Scan software that is part of the full driver printer software.

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2-sided scan -- NOT Different

This printer series does not support automatic 2-sided scan - for that, you must purchase the OfficeJet Pro 91xx series.

As in the past, this printer series does support 2-sided scan using the full driver software and HP Scan.

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Full Driver  - New Characteristics

Presumably, the full driver can be installed and work within a USB connection only environment.

Some of the newer settings will not be available (as would be expected) without a networked environment for the printer.

OK - next challenge

This printer series and its higher tiered cousin, the HP OfficeJet Pro 91xx series, are managed differently from previous printers of this type (HP OfficeJet Pro).

For example, installing the full driver does not install a "Printer Assistant" interface - this means when the full driver printer software is installed, the Printer Assistant shortcut is not placed on the Desktop.

What about?

If one wants to use "Scan to Computer", the setup is managed from the Shortcut named "HP Scan Assistant" (or similar).

Printer_Assistant_Scan_Assistant_Shortcut_Icons_on_Desktop_4

What else?

The Embedded Web Server (EWS) is presented in a new (for this series) format -- gone are the traditional "tabs" and instead, categories are arranged in sections.

There are differences in how the different sections are grouped. 

There are differences in how the settings are presented and adjusted.

General Example - EWS - Tray and Paper

EWS_9135_Tray_and_Paper_2

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Details, Download page, Examples

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Printer - Full Feature Software

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8130 series EasyStart Printer Setup Software - Offline Use Only 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

Optional -- Supported by your printer

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Universal Scan - Full Feature Software and Driver 

If asked, opt for the Full Driver to be installed.

After the software is installed, Restart the computer and sign in. 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--= 

The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_14

Example - HP Universal Scan Software

HP_Universal_Scan_Menu_JPEG_Page-Size_5

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Message Content References

 User Guide - HP OfficeJet Pro 8120e - HP OfficeJet Pro 8130e Series

Update printer using the embedded web server (EWS) > Page 27

Technology Tips  Video Gallery from our HP Expert greenturtle

Technology Tips– YouTube Video Help for Printers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8135e All-in-One Printer  

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