Stuck trying to set up

[kona513]

I am trying to set up a new HP OfficeJet Pro 8135e and have follwed the steps up to align.  It Says Preparing and the blue light is blinking.  It will not progress behond this step.

[A_Gayathri]

Hi @kona513 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 8135e  When setting up your HP OfficeJet Pro 8135e printer, encountering a blinking blue light during the alignment process can be frustrating. 

Here are some troubleshooting steps you can try to resolve the issue:

Power Cycle the Printer: Turn off the printer by pressing the power button, then unplug the power cord from the power outlet. Wait for about 1-2 minutes before plugging it back in and turning the printer on again. This can sometimes reset the printer and resolve temporary issues.

Check Connections: Ensure that all cables, including the power cord and the USB or Ethernet cable (if applicable), are securely connected to the printer and the power source.

Restart the Setup Process: If the blue light is still blinking after power cycling, consider restarting the setup process from the beginning. Sometimes, a fresh start can resolve configuration issues.

Update Firmware: Visit the HP support website and check if there are any firmware updates available for your printer model. Updating the firmware can sometimes resolve bugs and improve compatibility with your devices.

Reset the Printer: If the issue persists, you can try resetting the printer to its factory settings. To do this, locate the reset button (usually at the back of the printer) and press it using a paperclip or similar tool. Follow the instructions in your printer manual for the exact reset process. 

When setting up your HP OfficeJet Pro 8135e printer, encountering a blinking blue light during the alignment process can be frustrating. Here are some troubleshooting steps you can try to resolve the issue:

Power Cycle the Printer: Turn off the printer by pressing the power button, then unplug the power cord from the power outlet. Wait for about 1-2 minutes before plugging it back in and turning the printer on again. This can sometimes reset the printer and resolve temporary issues.

Check Connections: Ensure that all cables, including the power cord and the USB or Ethernet cable (if applicable), are securely connected to the printer and the power source.

Restart the Setup Process: If the blue light is still blinking after power cycling, consider restarting the setup process from the beginning. Sometimes, a fresh start can resolve configuration issues.

Update Firmware: Visit the HP support website and check if there are any firmware updates available for your printer model. Updating the firmware can sometimes resolve bugs and improve compatibility with your devices.

Reset the Printer: If the issue persists, you can try resetting the printer to its factory settings. To do this, locate the reset button (usually at the back of the printer) and press it using a paperclip or similar tool. Follow the instructions in your printer manual for the exact reset process.

Refer to this document: Blinking Lights on the HP Officejet Pro 8100 ePrinter Series

I hope this helps. 

Take care and have a good day.

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