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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Suddenly able to print all but envelope addresses

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04-07-2017 03:15 PM
E-mails, word products all print as expected. However, when trying to print a Word envelope, the enverlope feed through but is blank with no address on it.
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Accepted Solutions
04-09-2017 09:10 AM
Greetings @swphill,
Welcome to HP Forums and Thanks for the post.
I understand that you are able to print on regular paper, but are unable to print on envelopes.
Don't worry, I will be glad to assist you.
Have you tried to make a copy on the envelope? (This would let us know if the envelope is supported by your printer.)
Have you checked the paper-handling specifications of your printer?
Please check the paper-handling specifications of your printer to make sure the envelope is supported. Click here.
Make sure the paper settings are set correctly to match the envelope you are using.
Refer to the below articles for assistance.
HP Printers - Printing Envelopes (Windows)
If possible, please try a different brand of envelopes.
Let me know if this helped.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Chimney_83
I am an HP Employee
04-09-2017 09:10 AM
Greetings @swphill,
Welcome to HP Forums and Thanks for the post.
I understand that you are able to print on regular paper, but are unable to print on envelopes.
Don't worry, I will be glad to assist you.
Have you tried to make a copy on the envelope? (This would let us know if the envelope is supported by your printer.)
Have you checked the paper-handling specifications of your printer?
Please check the paper-handling specifications of your printer to make sure the envelope is supported. Click here.
Make sure the paper settings are set correctly to match the envelope you are using.
Refer to the below articles for assistance.
HP Printers - Printing Envelopes (Windows)
If possible, please try a different brand of envelopes.
Let me know if this helped.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Chimney_83
I am an HP Employee
04-09-2017 12:17 PM
Thanks Chimney_83. Just a stupid error on my part that I finally figured out. Somehow the envelope size setting changed & the printer was expecting a larger envelope. So, no printing actually appeared on my #10 size envelope. Just proves, once again, that it's usually not the computer/printer but the person at the keyboard. Thanks again.
04-09-2017 01:19 PM
Thanks for the reply and glad that the issue is resolved. Don't be hard on yourself, we are here to help you. It could happen to anyone.
Please do post your technical queries on our Forums for assistance.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Please do post your technical queries on our Forums for assistance.
Good Luck.
Chimney_83
I am an HP Employee