Suddenly my Lenovo laptop won't print pdfs. It will print Word files and others

[davep61]

My laptop stopped printing pdfs. It lists "unexpected configuration problem 0x8007007e".

All other printing seems to work

[A4Apollo]

Hi! @davep61,

Please share the complete printer model name and operating system you are running on the PC to assist you better.

Reset the printer

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

14. Try to print.

Try updating the printer firmware to the latest version and check if it helps.

Also, download and run print and scan doctor on the PC and check if it helps.

Refer this article to know more information about using HP print and scan doctor. Click Here

I'll watch your reply!

Have a great day! 🙂

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