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‎02-15-2021 01:44 PM

HP Recommended
Product: M181FW
Operating System: macOS 10.14 Mojave

I have 2 of these printers - 1 has all cartridges that have suddenly failed and the other is just the yellow. Can anyone help please

Category:
1 REPLY 1

‎02-18-2021 07:52 AM

HP Recommended

Hi @claramolloy,

 

I'd like to help!

 

To assist better- 

 

  1. What is the error message you are receiving?
  2. Does the copy print out the same way? 
  3. What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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