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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Suresh28
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Supply Problem on Laser jet M254DW after Firmware Update

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LaserJet Pro M254dw
Microsoft Windows 10 (64-bit)

I have an HP Color Laserjet M254dw I’ve been using at home  office during this pandemic situation. Now I'm seeing  "supplies are not communicating to the printer" error. Could someone please help in performing a factory defaults reset.

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Jay_G24
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Hi @Suresh28,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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vpbaab8b36
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NURIA75
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Hi! Would you have a link for M254nw? It need 20200612 Firmware. The one for m254dw doesn't work for me. Thank you

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vpbaab8b36
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Please follow this link:

https://www.ghost-white-toner.com/firmware-update-warning/

There is a link to Firmware Version 202006102 for HP Color Laserjet M254 Series.

Printer driver should be installed on your computer. When you start the .exe file it asks you to select printer to upgrade/ downgrade.

Please keep in mind your printer has to be with Allow Downgrade ENABLED !

Here are short video instructions i found on the net: https://youtu.be/3DxGnet3XLg 

 

Keep in mind that meanwhile APEX has a solution - a chip for these cartridges covering the new firmware of the printer.

Stefan
Chipjet found HP released upgraded firmware (version: 20201021) to HP CF500 series printers via WIFI (or wired network), which caused the replacement chips i...
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