Supply problem

[DaveRMy]

I have a Laser Jet Pro MFP M283cdw. I am getting a message "Supply Problem" when I put in new cartridges. I put in the old cartridges and get the same message. What can I do to fix the problem?

[Sneha_01]

HI @DaveRMy,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If you're experiencing a "Supply Problem" message on your HP LaserJet Pro MFP M283cdw even after inserting new cartridges, there are a few steps you can take to troubleshoot and potentially resolve the issue:

Check Cartridge Installation:

• Make sure that the cartridges are correctly installed. Open the printer cover and ensure that each cartridge is securely in place.

Restart the Printer:

• Turn off the printer, wait for about 30 seconds, and then turn it back on. This simple step can sometimes resolve communication issues between the printer and cartridges.

Update Firmware:

• Check if there is a firmware update available for your printer on the HP support website. Sometimes, updating the firmware can address compatibility issues with new cartridges.
  Click Here

Clean Cartridge Contacts:

• Turn off the printer and remove the cartridges. Clean the electrical contacts on both the cartridges and the corresponding contacts inside the printer. Use a lint-free cloth and be gentle to avoid damaging the components.

Check for Protective Strips or Tabs:

• Ensure that there are no protective strips or tabs left on the new cartridges. These protective covers should be removed before installing the cartridges.

Try a Different Cartridge:

• If you have another set of cartridges (either new or known to be working), try installing them to see if the issue persists. This can help determine if the problem is with the cartridges themselves.
• Always use genuine HP ink cartridges.

Reset Printer:

• Perform a power cycle by turning off the printer, unplugging it from the power source, waiting for about 60 seconds, and then plugging it back in. Turn the printer on and check if the issue persists.

You may check the details steps in the link. Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 
HP Support