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‎06-27-2025 04:19 AM

HP Recommended
Product: HP OfficeJet Pro 9012e All-in-One Printer
Operating System: Microsoft Windows 11

Maybe wrong discussion board, sorry.

I had a problem with my printer some days ago.
The HP support sent me a new device, I replaced the old device and everything is fine now.

But to send back the old device I should get adress, an a ticket to send and further information with the parcel of the new device. But it wasn't in the parcel.

Now I can't find that information.

Everywhere on the different HP support websites my old printer is listed with warranty "expired" 
So I can't ask this simple question anywhere: Where do I have to send the old device and how do I get a sending ticket?


Best regards
Uwe

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2 REPLIES 2

‎06-27-2025 05:10 AM

HP Recommended

How many days have passed since you received a replacement printer? Return label usually comes after 7 days replacement printer was delivered.




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‎06-27-2025 06:18 AM

HP Recommended

Only 2 days.
But in the support case email I read, that the return label should come with the new device parcel.
Ok, if you're right, maybe I should calm and wait for some more days.

 

Thx

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