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HP Recommended
HP OfficeJet Pro 9012e All-in-One Printer
Microsoft Windows 11

Maybe wrong discussion board, sorry.

I had a problem with my printer some days ago.
The HP support sent me a new device, I replaced the old device and everything is fine now.

But to send back the old device I should get adress, an a ticket to send and further information with the parcel of the new device. But it wasn't in the parcel.

Now I can't find that information.

Everywhere on the different HP support websites my old printer is listed with warranty "expired" 
So I can't ask this simple question anywhere: Where do I have to send the old device and how do I get a sending ticket?


Best regards
Uwe

4 REPLIES 4
HP Recommended

How many days have passed since you received a replacement printer? Return label usually comes after 7 days replacement printer was delivered.




My profile on LinkedIn

HP Recommended

Only 2 days.
But in the support case email I read, that the return label should come with the new device parcel.
Ok, if you're right, maybe I should calm and wait for some more days.

 

Thx

HP Recommended

Wait a few more days.




My profile on LinkedIn

HP Recommended

I got no further information from HP, after waiting more than a month.

Where can I find help?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.