• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-17-2022 04:59 PM - edited ‎01-21-2022 09:36 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My color laser printer died so I took an older Officejet G85xi out of storage. I tried to connect it with a Jetdirect 175x but Windows 10 would not recognize it or provide a driver. I connected the G85xi directly to my desktop via USB and windows installed it but when I changed the port to the Jetdirect IP Windows changed present and connected to false and would not let me manage the printer. I reinstalled the printer using USB and it works as a printer however the driver does not let me scan. Print and scan doctor says the port is wrong but can't fix it and then gives me dead links for help.

Hp Smart does not recognize the G85xi at all. The printer works well, and it only has printed a little over 5k pages. I hate being forced to dispose of it because of planned obsolescence when it is a perfectly good unit. Where can I get good drivers and software for the G85xi all in one printer/scanner/fax? 

Category:
1 REPLY 1

‎01-19-2022 11:49 AM - edited ‎01-21-2022 09:41 PM

HP Recommended

How can I stop windows from killing the driver when I change the port to the Jetdirect IP, unplug the USB from the computer and connect to the Jetdirect 175x?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.