• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-16-2024 08:27 AM

HP Recommended

The HP website to download drivers/software for printers has been down for a second day in a row now (It was down all day yesterday).   Wanted to see if this was going to get fixed soon.  When searching for drivers for a printer I get the error message below. I've tried this on two different web browsers now (both FIrefox and Chrome). Thanks.

 

We're sorry

HP Customer Support site is temporarily unavailable. We apologize for any inconvenience. Please check back later.

Category:
1 person had the same question
3 REPLIES 3

‎04-17-2024 12:14 PM

HP Recommended

The support website to search for drivers for printers is still primarily down for the third day in a row.  This is getting frustrating. Occasionally a printer model will come up but if you try to change the OS version it immediately pops up the error that the "Support site is temporarily unavailable".

Was this reply helpful? Yes No

‎04-17-2024 12:46 PM

HP Recommended

Which printer and OS are you trying to access?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-18-2024 08:26 AM

HP Recommended

Thank you for making me aware that it appears to just be older models that seem to produce this error (not sure why that would be).  Here are the models I've been searching for and continue to get an error when I click on the link for that particular model.

 

Color Laserjet 4650

Color LaserJet 4700

Color Laserjet CM1312nfi MFP

Color Laserjet CP2025

Color LaserJet CP5225n

LaserJet 2430

LaserJet P2035

 

Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.