Switched to wireless printing..printer will not communicate with PC. Being told printer is asleep.

[Marcia4609]

I have an HP Envy Photo 7800 series printer and an HP All in One Desktop.   Both were compatible until I switched to wireless for both.  Now I cannot print anything.

[Hawks_Eye]

Hi @Marcia4609 

Welcome to the HP Support Community! We're here to help you get back up and running.

Switching to a wireless setup can occasionally cause communication issues between your printer and computer. 

Here are some steps you can take to troubleshoot and resolve the issue:

Check Printer and Network Connection:

• Ensure that the wireless function on your printer is enabled. If the wireless light is not on or is blinking, this indicates a connection issue.
• Run a Wireless Network Test Report from your printer’s control panel to check the status of the network connection.

Reconfigure Wireless Setup:

• On your printer, press the Wireless button to access the wireless settings.
• Use the Wireless Setup Wizard on the printer display to reconnect to your wireless network. Make sure you select the correct network name (SSID) and enter the password accurately.
• Ensure that your computer is connected to the same wireless network.

Wake Up the Printer:

• If your printer status indicates that it’s asleep, press a button on your printer’s control panel to wake it up.

Check Printer Status on Computer:

• Make sure your printer is set as the default printer. On Windows, go to Control Panel > Devices and Printers, and ensure your HP Envy Photo 7800 is set as the default.
• Check the printer’s status to ensure it is not offline. If it is, right-click on the printer icon and select Use Printer Online.

Update Printer Software:

• Ensure you have the latest printer drivers and software. You can update them via the HP Smart app or by visiting HP's support website.

Firewall and Antivirus Settings:

• Temporarily disable any firewall or antivirus software to check if they are blocking the printer from communicating with your computer.

Restart Devices:

• Turn off your printer, computer, and router. Wait for a few minutes, then turn them back on in the following order: router, printer, and then computer.

By following these steps, your wireless printing should be restored. Let me know how it goes.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye