Switching from grayscale to color printing

[angrytrish]

Just installed printer driver on my new Win 10 computer. Trying to print a color document from Word 365. Nowhere can I find control to switch from grayscale to color printing. Not in Control  or anywhere. I have years of computer experience and this never happened before. Evidently  the ink cartridges are full enough. Is the problem with Word or the printer driver or what????

[KrazyToad]

@angrytrish

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and reinstall the printer using the Windows Built-In driver

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer, reinstall the printer using the Windows Built-In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[angrytrish]

Thank you very much, Krazy Toad. I had so many blissful years of simplicity with Win 7 and Word 2007. Now with new Win10, I am assaulted with commercial come-ons and all kinds of intrusive stuff. So I am very suspicious of  Windows products and not thrilled with idea of Windows Built-in driver. Of course I acknowledge your expertise, but I'm hoping perhaps there is a different solution? Is the problem solely with the printer driver? Or is it with Word 365?

Your answer will be much appreciated.

Best wishes

[Vasatko]

Hi,

i try all above. but still not option for color. Have you any other idea?

thank you

[KrazyToad]

@angrytrish

Try using the HP Smart App for printing and let me know how it goes

Link: https://support.hp.com/in-en/document/c04675142

[Vasatko]

Hi,

thank you, i don't know about printing from SmartHP. I used it only for scan.

I see color settings if i printing from SmartHP. But i need print from MS Office, GIMP, etc (and SmartHP supprts only PDF).

Can i add SmartHP as printer? Or how can i print from other formats than PDF?

[angrytrish]

Thanks Krazy Toad. Yes I have installed HP Smart. My response is the same as Vasatko. "HP Smart currently supports printing of PDF documents. Print other file types directly from their associated application (e.g. Word, Outlook)." That is the information directly from HP Smart when you click on "Print". Seems to me the fault is with MS Office Word 365. How does one contact a human being to get help from them?

[Vasatko]

In past i call to czech support, man told me that i can install HP DeskJet 5000 series driver. Its compatible with 4535. It works well, but not if i need print without frames. But i must go back to 5000 driver.

[angrytrish]

Hi Vasatko,  Seems you are doing better than I am. My printer is  HP Envy 4520. I don't know where else to get help. I am trying Microsoft but that is like screaming into the wind. Thanks for your message; please let me know what else you find out.

[Vasatko]

Im test now. I have to download HP 5000 driver. Try to install, and after I had HP folder in Program Files. Then open device manager in Win. Click to update driver on installed HP4535. then select driver from disk (5000 printer driver). After i must in device manager remove print quee for old HP4535. Now i have other print property menu. (finally i remove 4535 driver by printui.exe /s as in reply above)

angrytrish:

You can try same, but with envy driver:

https://support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644